Skip to main content

Rewards, Reinforcement and Recognition - Ebuka Anichebe

‎I've been running my own business for about 8 years now. Prior to that I was managing other people's business. My goal however is to set up a business where I am not directly involved in the day-to-day running of the affairs, so I can free up my time to travel, write more and take up a new hobby like photography or painting. 

Managing a business especially one in the service sector is mostly about learning how to motivate your team to do their best possible work always, and go beyond what your client expects- essentially it is mostly about teaching your staff to always have the power to surprise by exceeding expectations.

Now there are 3 basic ways of doing this- Rewards, Reinforcement and Recognition. I'll make this lesson really straight-forward to understand. 

Rewards are what you give after a job well executed. It could be a bonus pay package, extra commission or a gift item. Companies do this all the time, especially those in the network marketing industry- the car, the paid vacations are all types of rewards. But this isn't limited to just organisations, even the military uses this to motivate soldiers. The Chief of Army Staff recently made an announcement that all military personnel involved in the successful battle against Boko Haram and takeover of Baga, would have automatic promotion to the next grade- that's reward! 

Reinforcement is what you give immediately you see your staff doing something well. The difference between reinforcement and reward is that the former is given at the spot. So I see the house-keeper cleaning the bathroom with a scrub brush and really putting her back into it, and I say "Wow! You're really doing such a great work! Well done!" She beams and says, "Thank you sir". ‎She scrubs even harder. 

Reinforcement is easy if you make it a policy to go about catching people doing something right. Tom Peters, the management guru calls it- Management by Wandering Around (MBWA). Unfortunately most managers do the very opposite, they go round looking to catch their staff doing something wrong. Some extend the same gesture to their spouses too. Seek and you will find!

Lastly, we have Recognition, this is what happens when you publicly acknowledge the great work someone has done and call the attention of others to this. It could be a round of applause, Presidential handshake,‎ a public display of the employee's picture in the reception with the caption- Staff of the Month. Whatever makes a person feel good and acknowledged will undoubtedly lead to pretty much the same behaviour that's being extolled to repeat itself. 

So there you have it, start practicing this and soon you'll become a successful manager of people. Goodluck!  

‎Ebuka J. Anichebe
Coach and Speaker.

Comments

Popular posts from this blog

Why Pastor Goodheart Ekwueme Resigned From House on the Rock Church in Abuja

I have been in pains!

If you follow me on Instagram, you will notice, I put up my pastor and coach's picture last weekend because I was heart broken.
He is Pastor Goodheart Ekwueme, the outgone (as much as I hate to use that) resident pastor of my local assembly in Abuja. I and all those who knows him, are going to miss him soooooooo much, it hurts.

When Premium Times and NIRSAL Discussed How To Fix Nigeria's Agricultural Value Chain

Yesterday, Monday Nov.27, I was a rapporteur for this Agriculture summit by Premium Times Centre for Investigative Journalism and NIRSAL. NIRSAL is The Nigeria Incentive-based Risk sharing System for Agricultural Lending and is an agency of the central bank of Nigeria.

The event which held at the Shehu Musa Yar adua centre was attended by operators, government, and stakeholders of the Agricultural sector and

Jenny Chisom's 12 Codes of Conduct for Men That Rivals Any Male Code

It's been a tough past week so I am grateful for Sunday heralding a new week.
I have been burdened to create a Code of Conduct for members of the League of Extraordinary Men (LExM) on Facebook. So while I couldn't attend service, I sat down and wrote this down on my note pad, then typed it.
This came in a bid to begin to restructure the group to ensure it is serving the right purpose and the right men.

FEATURED ON

FEATURED ON